Real-Time Feedback System


» Find out areas needing improvement
» Increase staff productivity
» Increase resource allocation efficiency

The transportation environment is changing. Rising fuel costs and increased competitors means listening to your customers are important now more than ever. The real-time aspect of Texsys allows passengers to give feedback while still on board. This means accessing top of mind information seldom accessed through normal channels such as feedback forms. This extra information not only allows you to act upon feedback in real-time, but allows Texsys to analyse this information to find out areas of improvement. The advantage of Texsys in the transport industry is the time people have available to give feedback. As each person giving feedback receives an automatic notification via txt, there is no extra requirement to act on each individual message. This increase in information simply increases the accuracy of any trends that are emerging through our reporting system.